The information contained in this website is intended but not guaranteed to be complete, correct, and up to date. This information is made available, without any representation or warranty, either express or implied.

Bruma Lake Vet accepts no responsibility for the suitability or accuracy of the information and any errors or omissions that may occur. The information and content on this website are subject to change without notice. Bruma Lake Vet may, in its sole discretion, at any time, suspend or terminate the operation of this website or any products or services provided on this website, without prior notice.

The cover afforded in terms of information contained in this website is subject to the terms and conditions found in the policy of insurance. Copyright in respect of all works found on the website and which have been created and developed by Bruma Lake Vet or on instruction for Bruma Lake Vet shall vest in it.

Any trademarks registered by Bruma Lake Vet, belong to it. These trademarks may not be copied, transmitted, or used by anyone else unless expressly permitted by Bruma Lake Vet. Any reference to or use of a product, service, or process of a third party does not imply recommendation, approval, or affiliation to the product, service, or process by Bruma Lake Vet.

Bruma Lake Vet, its directors, officers, and employees, shall accept no liability whatsoever for any loss, whether direct, indirect, or consequential arising from information made available on these pages and for any actions or transactions resulting therefrom use of the website and any actions arising there from shall be
governed in all respects by the law of the Republic of South Africa. By using this website, the user consents to the jurisdiction of the courts of South Africa in respect of all disputes.

Without limiting the generality of the aforesaid, the information provided on this website is intended to provide you, the user, with objective information about Bruma Lake Vet’s products and services and is not intended to constitute a recommendation, guidance, or proposal in regard to the suitability of any product in respect of any need your pet may have.

While every effort has been made to ensure the accuracy of the information contained on this website, Bruma Lake Vet and its directors, officers, and employees provide no representation or warranty, express or implied, regarding the accuracy, completeness, or correctness of the information contained in this website.

If you would like any more information about our website and the contents of this policy please contact


1. Confidentiality:
This email is confidential and may contain privileged or copyright information. You may not present this message to another party without consent from the sender. If you are not the intended recipient please notify the sender and delete this email, and you are notified that disclosing, copying, distributing, or taking any action in reliance on the contents of this information is strictly prohibited.

2. Liability:
This email is not a binding agreement and does not conclude an agreement without express confirmation by the sender’s authorized manager or a designated representative of Bruma Lake Vet.

3. Viruses:
Bruma Lake Vet has deployed appropriate technology and implemented required firewalls and intrusion detection systems to protect against any viruses or defects. It is committed to providing and developing secure uncorrupt services. However, it does not certify that this email is free of viruses or defects. In the event, that this email is corrupted, Bruma Lake Vet does not warrant against the damage and
loss incurred as a result of the virus or defect, and will not be held liable for any damage and loss caused as a result thereof.

4. Requested:
Bruma Lake Vet does not consent to its employees sending unsolicited emails which contravene the law. In the event that you feel this email is such, please notify Bruma Lake Vet in order for the appropriate corrective action to be taken.

5. Advice:
Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the company. Any actions taken on the basis of this email are at the reader’s own risk.

6. Other:
The sender of this email is expressly required not to make any defamatory statements. Any such communication is contrary to company policy and outside the scope of the employment of the individual concerned. Bruma Lake Vet will not accept any liability in respect of such communication, and the employee responsible will be personally liable for any damages or other liability arising.
Please note that Bruma Lake Vet reserves the right to access, block, monitor, and intercept e-mail addressed to Users in it in accordance with Bruma Lake Vet’s e-mail policy.


Privacy and confidentiality are important to Bruma Lake Vet and personal information is dealt with in terms of Bruma Lake Vet’s Privacy and Security Policy. This privacy and security policy outlines Bruma Lake Vet’s practices and commitment to all its stakeholders in this regard. Bruma Lake Vet takes all reasonable steps to ensure that it aligns its business practices with the terms of this policy. Bruma Lake Vet collects, holds, uses, and discloses (‘processes’) information about individuals which may constitute personal data (including sensitive personal data) under the Protection of Private Information Act (“POPIA”). By providing Bruma Lake Vet with personal data (including sensitive data), it is accepted that personal data be processed by Bruma Lake Vet for the purposes described in this policy. This policy aims to ensure that personal data is processed in a responsible and secure manner to ensure privacy and confidentiality thereof.


The policy fits within the Compliance Management Framework. All stakeholders of Bruma Lake Vet are affected by the Privacy and Security Policy.


3.1 Use of information
Bruma Lake Vet values its stakeholders, and as such, is committed to respecting and maintaining personal information confidential and to keep such information secure. will Bruma Lake Vet use all personal information to enhance its clients’ experiences, the service that Bruma Lake Vet provides, and to communicate with its clients unless expressly directed by its clients not to? Bruma Lake Vet will therefore treat all personal information as private and confidential and undertake to deal with all information in a responsible and lawful manner. Bruma Lake Vet will take all reasonable steps to prevent unauthorized access to personal information in its possession and to which it has access. Kindly note that
will Bruma Lake Vet only request personal information required for the purposes of assessing and providing its clients with the products and services required. This information is essential to conclude agreements and comply with its legal and regulatory obligations. Bruma Lake Vet will further only process personal information for purposes consistent with the normal course of its business to uphold its legitimate interests.

Privacy and Security Policy Compliance and Risk

Bruma Lake Vet is required by law, to process and maintain all personal information in accordance with prescribed standards or generally accepted information management practices (including prescribed retention periods) to ensure that your information is complete, accurate, up to date, and secure.

3.2. Personal information
In general, anyone may visit Bruma Lake Vet’s website without revealing any personal information. There are times, however, when Bruma Lake Vet or its partners may request personal information. If requested, you may choose to give us your personal information, for example, your name and address or email addresses. This information may be needed, for example, to correspond with you, to process a request, or to provide you with a quote or with information. Bruma Lake Vet will advise you how it will use personal information before it collects
the personal information from you. If you inform Bruma Lake Vet that you do not want it to use your personal information as a basis for further contact with you or for any other purpose, it will not do so.

3.3. Technology, security, and quality of information on the Website
Bruma Lake Vet intends to protect the quality and integrity of personal information. To prevent unauthorized access, maintain data integrity, and ensure the appropriate use of information, Bruma Lake Vet has established appropriate physical and technological protocols to safeguard the personal information provided to it. Bruma Lake Vet will update and enhance these measures on an ongoing basis, to ensure they remain appropriate and relevant. However, Bruma Lake Vet cannot guarantee the security of any information transmitted to it online and parties do so at their own risk. Bruma Lake Vet will make commercially reasonable efforts to respond to requests to correct inaccuracies in your personal information in a timely manner. To assist Bruma Lake Vet in correcting inaccuracies in personal information, stakeholders are requested to kindly return messages containing the inaccuracies to Bruma Lake Vet with details of the correction requested. Bruma Lake Vet has deployed appropriate technology and implemented security measures to protect against the loss, misuse, or alterations of the information under its control, by unauthorized third parties. Bruma Lake Vet is committed to providing and developing secure online services. As such, all interactions with Bruma Lake Vet transactional site, are protected through
encryption that complies with international standards. Bruma Lake Vet has
implemented data encryption to protect your data and secure your transactions.
Encryption is used to protect the transmission of your personal information when
transacting with Bruma Lake Vet. Bruma Lake Vet’s internet servers are protected by firewalls and intrusion detection systems. Access to information on these servers is restricted to authorized personnel only. The Bruma Lake Vet user database is backed up on a regular basis, and its
services do not allow anonymous or otherwise unauthenticated access at any time.

Privacy and Security Policy Compliance and Risk

Bruma Lake Vet regularly tests the effectiveness of the security of its systems and
responds to any threats that may be detected. Of course, no data transmission over the internet can be guaranteed 100% secure, and Bruma Lake Vet does not warrant that your information will be secure.

3.4. Information collection
To monitor and improve the website, Bruma Lake Vet may use technology to gather information about your use of the website including details of the operating system, browser version, domain name, and IP address (the IP address is a string of numbers that tells us which server you are using but does not identify you). The process of gathering the information as described immediately above uses a technology known as “cookies”. Cookies are small pieces of data that allow the Bruma Lake Vet webserver to recognize users on the website. Cookies are issued by a specific web server, stored in the user’s web browser, and can only be read by the issuing server. Apart from merely establishing basic connectivity and communications, Bruma Lake Vet may use this data in aggregate form to develop customized services that may be tailored to individual interests and needs. Bruma Lake Vet will use cookies to save email and username so website users, don’t have to re-enter it each time they visit the site. Bruma Lake Vet may also use cookies to customize website users’ preference settings for future return visits. This is also to facilitate speedy service to clients and enhances their experience on the website. At no point in time will any of the personal information be stored in a cookie. Should a website user choose to do so, it is possible (depending on the browser being used), to be prompted before accepting any cookies, or to prevent the browser from accepting any cookies at all. This may however cause certain features of the website not to be accessible. If a user does not wish us to collect the information the browser should allow the disablement of cookies.

3.5. Sharing of information
Bruma Lake Vet will not sell, rent, or trade any personal information to any third party. Bruma Lake Vet will disclose information when lawfully required to do so to comply with any relevant legislation or any legal process, and by any regulatory authority, and the Regulators it may appoint for the various sectors.

Sometimes Bruma Lake Vet may share aggregated information (for example, demographic data) with its stakeholders and business partners, but it will not disclose personal information to third parties save with personal consent or as provided in this
privacy statement.

Bruma Lake Vet will never sell email addresses to third parties for purposes of email spamming. If a stakeholder has agreed to this, Bruma Lake Vet may use personal information to send information on new services or products that may be of interest to the stakeholder, and from time to time will mail/email, or SMS information about Bruma Lake Vet, its products and services, or to its partners and their products or services. If at any time you do not wish to continue receiving this information, you may contact Bruma Lake Vet and we will remove you from the mailing list.

Bruma Lake Vet may be required to disclose personal information for matters of public interest (e.g. to assist in the prevention of crimes). Before complying with these requests, it will take every precaution to ensure the authorities involved have legitimate grounds to make such a request. Bruma Lake Vet may process and disclose personal information, for statistical purposes, that does not relate to any person specifically (i.e. de-identified information) as it deems appropriate.

3.6. Clickstream data
Bruma Lake Vet may collect anonymous information from visitors to its websites to help it provide better customer service. For example, it keeps track of the domains from which people visit its website and also measures visitor activity on its website. In doing so Bruma Lake Vet ensures the information cannot be used to identify users. This information is sometimes known as “clickstream data”. Bruma Lake Vet or its analytic vendors may use this data to analyze trends and statistics and to help it provide better customer service. If you do not wish your personal information to be used in this way, users are kindly requested to notify Bruma Lake Vet.

3.7. Personalised URL link
On occasion, a personalized URL (link) is displayed on the Bruma Lake Vet website that directs a visitor to a personalized web page. The personal URL is readily identifiable and may result in the disclosure of personal information. By clicking on that link and accessing a personal web page the user agrees to allow Bruma Lake Vet to collect information about the session visits. Bruma Lake Vet may use this information to help it provide the user with information that matches the user’s interests. If you do not wish your personal information to be used in this way, kindly notify Bruma Lake Vet.

3.8. Children
If any, of Bruma Lake Vet’s websites are directed towards children, Bruma Lake Vet is committed to complying with all applicable laws aimed at the protection of children and in particular the protection of their personal information.

3.11. Interception of Communications
Subject to the provisions of the Regulation of Interception of Communications (RIC) Act 70 of 2002, the user of the website hereby agrees to Bruma Lake Vet’s right to intercept, block, filter, read, delete, disclose and use all communications sent or posted by the user to the website, its staff, and employees. You agree and acknowledge that the consent provided by you, herein, satisfies the “writing” requirement as detailed in the ECT Act and the RIC Act.

3.12. Updates

This privacy statement was last updated in May 2021. Bruma Lake Vet reserves the right to amend or modify its Privacy and Security Policy at its sole discretion, at any time, without any prior notice to the user, in response to meeting legislative requirements and dynamic business needs. All amendments to the policy will be posted on the website.

4. Legislative Compliance

Bruma Lake Vet is required to manage its policy documentation within a legislative framework. The following legislation is relevant to this policy:

  • Constitution of the Republic of South Africa Act 108 of 1996
  • Electronic Communications and Transactions Act no 25 of 2002
  • Promotion of Access to Information Act 2 of 2000
  • Protection of Personal Information Act 4 of 2013

    5. References

    POPIA and PAIA Compliance Risk Management Framework.